Support

How can we help?

Answers to common questions, subscription help, and a real human at the other end of the email. We keep things simple — no accounts, no tickets, no runaround.

Email us anytime

Have a question, a bug to report, or an idea? Reach out and we'll get back to you — we typically reply within 1–2 business days.

FAQ

Frequently asked questions

Most answers are here. If you're still stuck, email us and we'll help.

Yes. Everything stays on your device, encrypted. Pinclave has no servers for your data and can't see what you enter.
No. There's no sign-up and no login — install and start adding deposits.
Completely. The only time the app touches the network is for App Store or Google Play billing.
You get a 7-day trial of everything, then up to 2 deposits free forever. A subscription unlocks unlimited deposits and all features — $5.99 / month or $39.99 / year on iPhone (iOS), and $4.99 / month or $29.99 / year on Android. Subscriptions are billed by the App Store or Google Play and auto-renew until cancelled.
Reinstall and open the app on the same store account you purchased with. On iOS, tap Restore Purchases and your subscription will be recognized automatically.
Clearing the app's data or uninstalling it removes everything. This is irreversible unless you made a backup — Pinclave keeps no copy, so there's nothing on our end to delete.
Billing

Managing your subscription

Your subscription is handled entirely by your app store. Manage, pause, or cancel it there anytime — access continues until the end of the period.

On iPhone (iOS)

Open Settings and go to:

  1. Settings > [your name]
  2. Subscriptions
  3. Fixed Deposit Tracker

From there you can change your plan, pause, or cancel. To recover a subscription after reinstalling, open the app and tap Restore Purchases.

On Android

Open the Play Store and go to:

  1. Tap your profile icon
  2. Payments & subscriptions
  3. Subscriptions

Select Fixed Deposit Tracker to change your plan or cancel. To recover a subscription after reinstalling, simply open the app while signed in to the same Google account.

Your privacy

Pinclave apps have no accounts and no analytics, and your data is encrypted on your device — we never see it, and we keep no copy on any server. Because there's nothing on our end, there's nothing for us to leak, sell, or lose.

For the full details, read our Privacy Policy and Terms of Use.

Still need a hand?

Take a closer look at Fixed Deposit Tracker, or drop us a line — we're happy to help.